The Executive Vice Chairman/Chief Executive Officer of the Nigerian Communications Commission (NCC), Aminu Maida, has emphasised the non-negotiable nature of quality service in the telecommunications sector.
Maida spoke during an interactive session with industry chief executive officers in Lagos on Thursday.
As the Senate Chambers confirmed him as the substantive CEO, Maida called for industry collaboration to uphold transparency and consolidate achievements in an industry pivotal to Nigeria’s digital economy.
Maida highlighted the high expectations of telecom consumers, noting that people often perceive telecom services as essential utilities akin to water and electricity.
He stressed the imperative for the industry to unite and deliver exceptional value to customers.
The CEO addressed the critical need for compliance with industry regulations and standards, declaring a heightened focus on this area and emphasising that compliance should not be an afterthought but a proactive priority.
Regarding broadband, Maida acknowledged the need for increased investment and hinted at a reassessment of the Infrastructure Company (InfraCo) licencing approach.
He expressed urgency for reimagining strategies for broadband expansion, particularly at the state level.
Recognising operating entities as a crucial segment of national telecom development, Maida sought direct insights from industry CEOs on challenges, issues, and opportunities.
Emphasising that the conversation extends beyond shareholder representation, he underscored the importance of delivering services to Nigerians as the primary stakeholders.
Industry CEOs commended Maida’s consultative approach, expressing their commitment to collaborate in support of his mandate.
The President of the Association of Telecommunications Companies of Nigeria (ATCON), Tony Emoekpere, applauded Maida’s proactive engagement, while the Chairman of the Association of Licenced Telecoms Operators of Nigeria (ALTON), Gbenga Adebayo, praised the interactive session for providing a platform to address industry issues.
The CEOs pledged to work closely with the NCC CEO, affirming optimism about the promising approach of the new leadership.
(Edited by Oludare Mayowa; email@example.com; Newsroom: +234 8033 964 138)