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NCC announces restoration of voice and data services after undersea cable cuts repairs

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The Nigerian Communications Commission (NCC) has declared that voice and data services disrupted by undersea cable cuts along the Cote d’Ivoire and Senegal coasts have now been fully restored.

Director of Public Affairs at the NCC, Rueben Muoka, revealed in a statement on Monday that services are operating at approximately 90% of their peak utilisation capacities.

“After the disruption on March 14, 2024, impacting data and voice services due to undersea fibre optics cuts along the coasts of Cote d’Ivoire and Senegal, we are pleased to announce that services have now been restored to approximately 90% of their peak utilisation capacities,” stated Muoka.

He further added, “All operators affected by the cuts have leveraged recovery capacity from unaffected submarine cables, resulting in the recovery of approximately 90% of their peak utilisation capacities.”

Muoka assured consumers that mobile network operators have implemented alternative connectivity solutions to ensure optimal operation of data and voice services while awaiting full repairs of the undersea cables.

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The NCC expressed gratitude to telecom consumers for their patience during the downtime caused by the undersea fibre cuts, acknowledging the inconveniences faced by subscribers and bank users.

The disruption, which began last Thursday, left telecommunications subscribers and bank users stranded following a subsea cable cut in the Atlantic Ocean offshore Cote d’Ivoire, impacting digital transactions and internet communications.

Notably, companies like MTN and several banks attributed the network outage to the subsea cable cut in the Atlantic Ocean.

MainOne, a leading submarine cable company, had estimated that repairs to the undersea cable cut, which disrupted internet services in Nigeria, Ghana, Cote d’Ivoire, Senegal, and other West African and East African countries over the past four days, might take up to two weeks.

The company identified fishing activities, anchoring in shallow waters, natural hazards like earthquakes and landslides, and equipment failure as potential causes for the cut.

(Edited by Oludare Mayowa; omayowa@globalfinancialdigest.com; Newsroom: +234 8033 964 138)

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