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MTN Nigeria moves customers to fintech platforms after face-off with banks on USSD

By on April 4, 2021 0 226 Views

MTN Nigeria has said that its customers can now recharge their phones through payment solutions platforms such as Flutterwave, Jumia Pay, OPay, Kuda, Carbon and BillsnPay.

According to a statement by MTN Nigeria Senior Manager, External Relations, Funso Aina, the telecoms firm’s customers could also recharge airtime by dialing *904# and *606#.

The was the high points of the face-off between the telecoms firm and some banks, which culminated in the suspension of the USSD code for some customers to recharge their phone through their bank accounts.

Some banks had on Friday disconnected MTN customers from banking channels including the Unstructured Supplementary Service Data (USSD) and banking apps, leaving millions of MTN subscribers frustrated as they were unable to recharge airtime, using the USSD code.

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MTN currently accounts for 45 percent of the telecom market share in the country with about 77 million subscribers.

Banks were not pleased with the telecom firm for slashing their commission to 2.5 percent from 3.5 percent previously and subsequently, the banks resorted to cut off MTN customers from their platforms.

The banks, except Zenith Bank which was connected directly to MTN, subsequently blocked MTN from their banking channels, leaving customers stranded as they were unable to recharge virtually.

Minister of Communications and Digital Economy, Isa Pantami, had said the matter would be resolved.

“On the fallout between @MTNNG and some banks on USSD services today, I engaged with both regulators, the Governor of @cenbank and EVC @NgComCommission.

“We have reached an advanced stage of resolving the issues, for the services to be restored to our citizens. Many thanks,” said the Minister of Communication and Digital Economy, Isa Pantami

The MTN said in its statement that; “It will interest you to note that for the benefit of our customers who have been greatly inconvenienced by the service suspension, we now have alternative channels of accessing MTN services electronically.”

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