Glitches Hit GTBank Electronic Platforms As Customers Groan
Imagine you are trying to check your account balance online and the result you got from your bank was zero cash balance? This has been the fate of many customers of Guaranty Trust Bank (GTB) in the last 24 hours, especially those using online banking applications of the bank.
“So @gtbank wants to give people heart attack today. Service is down but they need to do something about this message on the app. These are sensitive times 😭 #GTB,” Rotus with a Twitter handle @Rotankwot wrote. He showed a screenshot of an alert message from the bank that indicated “Alert no account for this user ok.”
It was Ayodele Ebo, the Managing Director of Afrinvest Securities Limited turn on Tuesday to raise alarm on his social media account, twitter on his experience with the bank electronic platform.
Ebo in response to another customer of GTBank said he tried to check his account balance only to get a zero balance report from the GTBank platform. Although he later acknowledged that the problem was resolved by the bank, the experience was not funny to him. “It’s my turn today oo. I thought @gtbank sent an email yesterday that the issue has been resolved. Can’t log in to my account on the web and on the app, showing account balance – zero,” Ebo wrote.
Same for a Capital market Television journalist with the Channels TV, Temple Asaju, who also narrated his own experience with the malfunctioned GTbank electronic platform. “I’ve also tried to make an online payment today, guess what! They said I’ve insufficient fund. Was in shock at first,” Asaju wrote on his Twitter account.
Another twitter user, Adeola Monplaisir wrote; “#GTBank Please do the needful ooh, your customers are stranded across all channels. This is really frustrating.”
Though the bank claimed the problem has been resolved, many customers are still not able to use the bank’s ATM, Point of Sale (PoS) and USSD channels.
In a tweet on its verified handle, GTBank said all services on our banking channels have been restored. This means that you can now access all our services online, via your mobile phone and at all our branches nationwide.”
A visit by our correspondent to some of the locations of the bank in Lagos showed that many customers are still unable to make use of the ATM channels as an attempt by a customer to withdraw cash at one of the locations was unsuccessful.
Some customers at the Ogudu e-branch of the bank were debited by the ATM without cash disbursement, making many of them angry and walked away in frustrations.
In some of the banking hall of the bank, it was riotous as customers trying to make over the counter cash withdrawal are made to spend more time in the queue.
“We sincerely apologize for every inconvenience you may have experienced as a result of the service disruption on our banking channels.
“We are here to help. For further enquiries or complaints, kindly visit our Help Centre at,” the bank posted on it social media account to reassure angry customers.
Nigeria and many other African countries suffered from sluggish internet service over the weekend due to damage to undersea cable transmitting telecoms signals from Europe to some part of Africa.
Majorly affected are telecommunications firms providing both voice and internet service as their services to customers were disrupted for more than 48 hours.
MTN Nigeria on Monday said it has restored internet services to subscribers affected by the slow service after two undersea cables to the continent’s western coast were reported damaged last week.
However, in spite of the assurance of service restored, many users are still experiencing some form of slowness in service with some small businesses claiming to have lost millions of naira to the disruption.
It is not yet clear how much customers of GTbank would lose to the ongoing service disruption, it is not unusual that some customers might miss out of big transactions as a result of their inability to make withdrawal or transfer on the e-channels of the bank.
Efforts to reach the bank’s spokesman for the bank position on the challenges being faced by customers on its electronic platform was unsuccessful.